You suck.
I called your phone number on Monday, to report that I was having periodic difficulty in connecting to the Internet. My connection came and went at it's leisure. Your phone agent told me that there was a report of a possible bad line, and surprise! there was an opening on Wednesday for repair. Someone must have died, for the opening to come through before September. I jumped at the opportunity, and agreed to put my life on hold be home between 8 and 12.
Today came. Whoot! The repair person, Mr. Politeness personified (let's call him PP for short, shall we?) determined that the problem with the line was due to the fact that we have cable PLUS a satellite dish. Despite the fact that we've had this arrangement for the almost three years we've been here, it's now supposedly a problem. He said, "Say, you see this here? THAT's your problem. Your cable line is connected through your satellite. Whaddja do that for, ma'am?"
Well, for starters, your company did it, when we added the new rooms. It has worked just fine, until this week.
"Oh, no, ma'am. We'd never something so dumb. Y'all must of done it."
Hmmmm. Are you insinuating I'm not entirely truthful?
"Oh, no, ma'am. Just sayin', is all."
PP disconnected and rerouted, and we had NO INTERNET. We also had NO SATELLITE. But, hey, it's not his problem, he's only responsible for the internet. Riiiiggghhhhttt.
Next, on to the modem, where PP decided that a wire must be bad, but he didn't want to change it, since it was a tight connection and he was afraid he'd strip the wire. I got in there and pulled it out myself, and he changed the wire. Terrific. Now the modem only works when it's laid on it's side, with all the wires lifted straight up to heaven, draped over the shelf and during the summer solstice. He left the modem hanging, with the wires out, exposed for all to see. During this time, he received an important personal call, one that he HAD to take, since it pertained to his hot water heater at home. Ten minutes later, and he was back to my troubles.
PP then attempted to repair the satellite connection, but, again, he's not responsible for that. It's still out. A call to the satellite company indicates that the problem in - you guessed it! - in my house, and the service call will set me back $99. The worst of it is, we've had no Lizzie McGuire, That's so
Raven, No Blue's Clues, or LazyTown. And won't, until Friday or so.
A quick trip outside showed him that, indeed, there IS a faulty underground cable. He replaced it with an above ground cable, which runs through my neighbor's garden, across their lawn, through mine, and across my sidewalk into my house. He made me an appointment to have it buried. Next available? Two weeks.
He assured me that it was just coincidence, ma'am, that now my satellite isn't working, my internet is still difficult, and a wire is exposed in my yard.
Do I look stupid to you? Don't answer this.
I've called the tech support number, was on hold for 30 minutes for his supervisor, who couldn't be bothered to come to the phone. HIS supervisor will be in tomorrow, and he better have his steel undies on for my phone call.
Oh, and my insurance company, the one who denied my claims for OT? We are in appeals hell, where they ALSO don't believe in returning phone calls. They claim that they can't TELL me where their offices are located, so I can drop off my child my appeals paperwork. Just trust the mail carriers. Riiiiigggghhhhtttt.
I'd look for the Candid Camera around the corner (thanks Chris for the reminder of that program!) but I'm afraid of what is to follow.........